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Maintenance & Training


Basic To Complex. High Quality.
Mobile Support.

Regional Service Training Class Schedule


Factory Training 
We offer training at our dealerships and factory. No matter where you are, we can make sure you have access to specific, hands-on training for your Pierce apparatus. Training located in:  

Appleton, WI>>
• June 12-16, 2017
• August 7-11, 2017
• October 16-20, 2017

Chico, CA>>
• June 26-30, 2017

Las Vegas, NV>>
• September 25-29, 2017


Register Online Now!


Master Technicians

Dealership Performance 
• 24/7 warranty assistance
• Chassis preventive maintenance
• Coach repairs: Fabrication, assembly and paint
• Communication system upgrades
• Vehicle body remounts and reconditions
• Mobile service unit fleet comes to you
• Maintenance and operational training

Find A Dealer

Every. Working. Detail. Mastered. Our certified technicians know the intricacies of every last aerial, chassis, electrical and pumper component. Hundreds of Master Technicians are standing by to help you train, troubleshoot and maintain any way you need. Via Skype. On the phone. Through e-mail. At your facility or ours.

Parts & Accessories


Pierce Customer Service Contact Center

Phone: 1-888-974-3723 (a.k.a. 1-888-Y-PIERCE)
International Customers: 1-920-832-3534
Email: contactcenter@piercemfg.com


Online Parts Catalog*

*Login as Guest > Parts > Online Parts Catalogue 

Maximum Vehicle Readiness
With over $5M and 500,000 square feet dedicated to inventory, Pierce stocks a robust parts supply that responds to every maintenance need for the life of the vehicle.

Get a 24/7, vehicle-specific parts bill of material (BOM) with up-to-date stock parts and accessories.
• Strong local inventory stocked through dealer warehouses
• Extensive factory inventory distributed through Global Logistics Center
• New and legacy parts/accessories
• Product upgrades (e.g. Command Zone) with user training available
• Backed by OEM-limited warranties
• Custom accessory fabrications and graphics

Aftermarket Support Website
The same comprehensive factory support available to Pierce dealers is accessible by Pierce customers through a guest login. Pierceparts.com connects you to our:
• Online Parts Catalog
• Stock Parts Catalog
• Component Catalogs
• Legacy Parts Catalogs
• Current Operator Manuals
• Select Service Manual Groups
• Service Training Information
• Select Learning Modules

Parts Catalogs
Truck-specific parts catalogs, based on the BOM of the vehicle, feature:
• Part numbers with full descriptions
• A library of over 33,000 illustrations

Online Manuals

Operator Manuals

Operator manuals are available for the following Pierce products:
• Custom Chassis (7 model-specific versions)
• Commercial Chassis
• Aerials (17 model-specific versions)
• Foam Systems (8 model-specific versions)
• Pump (2 model-specific versions)

Service Manuals
Truck-specific service manuals are available, based on the design configuration of the vehicle. Service manuals typically include information on the following (as applicable): troubleshooting, front axle/suspension, brakes, engine, tires, wheels, cab, electrical, air systems, plumbing, foam system, aerial device and more.

Options Showcase