We handle each job in-house, with our Pierce staff of engineers, to assure you the highest quality product. Custom drawings are produced as standard procedure for the majority of jobs, guaranteeing complete attention to detail. Choosing an authorized Pierce regional service facility guarantees you:
- Competitive pricing
- Pierce quality and value
- Short turnaround times
- Support before, during and after the sale
Technical Call Center
Staffed with industry-certified professionals in areas of electrical, aerial, pumper and chassis, we pull from a century of combined experience to offer our customers 24/7/365 support, fixing the toughest issues around the clock.
Factory and Field Service
Every customer matters. Every truck is unique. Our trusted service technicians work hand-in-hand with our dealer network to provide our customers with individual solutions, in-house or in-field.
Details, details, details. Our dedicated engineers are ready to innovate custom solutions in anything from field service to design work that will meet our customers’ individual needs.
We’re ready to answer questions regarding warranties administered by Pierce, supplier warranties or general questions related to warranty administration.
Regional Service Training Class Schedule
Factory Direct Training
Choose a topic below, or customize your class. No matter where you are, we can make sure you have access to specific, hands-on training for your Pierce apparatus.
- Electrical systems
- Steering and suspension
- Pump and foam systems
- Aerial devices
- Preventive maintenance
Pierce dealers are your single-source experts for parts, training, warranties, and aftermarket service. No other fire apparatus manufacturer on the planet has a stronger, more committed dealer sales and support network.Dealership Performance
- 24/7 warranty assistance
- Chassis preventive maintenance
- Repairs: Fabrication, assembly and paint
- Communication system upgrades
- Mobile service unit fleet comes to you
- Maintenance and operational training
Every. Working. Detail. Mastered. Our certified technicians know the intricacies of every last aerial, chassis, electrical and pumper component. Hundreds of Master Technicians are standing by to help you train, troubleshoot and maintain any way you need. On the phone. Through e-mail. At your facility or ours.
Parts & Accessories
Pierce stocks a robust parts supply that responds to every maintenance need for the life of the vehicle. Get a 24/7, vehicle-specific parts bill of material (BOM) with up-to-date stock parts and accessories.
- Strong local inventory stocked through dealer warehouses
- Extensive factory inventory distributed through Global Logistics Center located in Appleton, WI
- New and legacy parts/accessories
- Product upgrades (e.g. Command Zone) with user training available
- Backed by OEM-limited warranties
- Custom accessory fabrications and graphics
Product Support Website
The same comprehensive factory support available to Pierce dealers is accessible by Pierce customers. Pierceparts.com connects you to our:
- Online parts catalog
- Component catalogs
- Current operator manuals
- Select service manual groups
- Service training information
- Select learning modules
Truck-specific parts catalogs, based on the BOM of the vehicle, feature:
- Part numbers with full descriptions
- A library of over 130,000 illustrations and part assemblies
- Individual parts search for single items
Operator manuals are available for the following Pierce products:
- Custom chassis
- Commercial chassis
- Foam systems
Service manuals typically include information on the following (as applicable): troubleshooting, front axle/suspension, brakes, engine, tires, wheels, cab, electrical, air systems, plumbing, foam system, aerial device and more, available to the Pierce dealer network.