Product Support

At Pierce Manufacturing, fire trucks are built to live up to the demands of firefighters and the communities they serve. Behind every highly customized, carefully-designed and engineered pumper, aerial, tanker and rescue unit is a team of professionals whose mission is to build a truck and support it for the 20+ year lifecycle. To Pierce, every step of the process is personal; from innovation and expertise, to customization and service.

Our industry leading dealer network is always there to listen to what’s needed, provide guidance and offer support. Fire departments count on the Pierce Service Brigade, a coast-to-coast network of more than 600 factory-trained technicians, to ensure the right service is done at the right time. The Pierce team and dealers pours everything they’ve got into making sure a fire truck is ready to perform.

Choosing to work with Pierce and our dealer network guarantees you:

• Pierce quality and value
• One-stop-shopping
• Support before, during and after the sale

Technical Call Center
Staffed with industry-certified professionals in areas of electrical, aerial, pumper and chassis, we pull from a century of combined experience to offer our customers 24/7/365 support, fixing the toughest issues around the clock.

Factory and Field Service
Every customer matters. Every truck is unique. Our trusted service technicians work hand-in-hand with our dealer network to provide our customers with individual solutions, in-house or in-field.
 
Engineering
Details, details, details. After the sale, our product support team is ready to identify solutions in anything from field service to design work that will meet our customers’ individual needs.
 
Warranty
We’re ready to answer questions regarding warranties administered by Pierce, supplier warranties or general questions related to warranty administration.

Regional Service Training Class Schedule

Factory Direct Training 
Choose a topic below, or customize your class. No matter where you are, we can make sure you have access to specific, hands-on training for your Pierce apparatus.

• Electrical systems
• Steering and suspension
• Pump and foam systems
• Aerial devices
• Preventive maintenance 

Regional Training Locations
You can come to us or we will come to you. Click below to view and register for upcoming training classes.  

Browse for Training

Pierce dealers are your single-source experts for parts, training, warranties, and aftermarket service. No other fire apparatus manufacturer on the planet has a stronger, more committed dealer sales and support network.

• 24/7 warranty assistance
• Chassis preventive maintenance
• Repairs: Fabrication, assembly and paint
• Communication system upgrades
• Mobile service unit fleet comes to you
• Maintenance and operational training

Find A Dealer

Our certified technicians know the intricacies of every last aerial, chassis, electrical and pumper component. Hundreds of Master Technicians are standing by to help you train, troubleshoot and maintain in any way you need. On the phone, through e-mail, at your facility or ours.

Pierce Product Support Contact Center

Phone: 1-888-974-3723 (a.k.a. 1-888-Y-PIERCE)
International Customers: 1-920-832-3534
Email: contactcenter@piercemfg.com

Online Parts Catalog

*Please contact your local Pierce Dealer for an account login.

Find A Dealer

• Strong local inventory stocked through dealer warehouses
• Extensive factory inventory distributed through Global Logistics Center located in Appleton, WI
• New and legacy parts/accessories
• Product upgrades (e.g. Command Zone) with user training available
• Backed by OEM-limited warranties
• Custom accessory fabrications and graphics

• Online parts catalog
• Component catalogs
• Current operator manuals
• Select service manual groups
• Service training information 
• Select learning modules 

• Part numbers with full descriptions
• A library of over 130,000 illustrations and part assemblies
• Individual parts search for single items

Operator Manuals
Operator manuals are available for the following Pierce products:

• Custom chassis
• Commercial chassis 
• Aerials 
• Foam systems 
• Pump 

Service Manuals
Service manuals typically include information on the following (as applicable): troubleshooting, front axle/suspension, brakes, engine, tires, wheels, cab, electrical, air systems, plumbing, foam system, aerial device and more, available to the Pierce dealer network.  

Explore Manuals