Pierce - Product Support

Basic To Complex. High Quality. Mobile Support.

Regional Service Training Class Schedule

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Factory Direct Training
Choose a topic below, or customize your class. No matter where you are, we can make sure you have access to specific, hands-on training for your Pierce apparatus.

Electrical systems
Steering and suspension
Pump and foam systems
Aerial devices
Preventive maintenance

Regional Training Locations
Come to an area below, or we will come to you.

Appleton, WI>>
March 4-8, 2019
April 15-19, 2019
May 13-17, 2019
June 10-14, 2019
July 15-18, 2019
September 16-20, 2019
October 7-17, 2019

Bradenton, FL >>
February 11-15, 2019

Concord, NH >>
March 18-22, 2019

Las Vegas, NV>>
May 6-10, 2019

Master Technicians

Pierce dealers are your single-source experts for parts, training, warranties, and aftermarket service. No other fire apparatus manufacturer on the plant has a stronger, more committed dealer sales and support network.

Dealership Performance

24/7 warranty assistance
Chassis preventive maintenance
Coach repairs: Fabrication, assembly and paint
Communication system upgrades
Vehicle body remounts and reconditions
Mobile service unit fleet comes to you
Maintenance and operational training

Find A Dealer

Every. Working. Detail. Mastered. Our certified technicians know the intricacies of every last aerial, chassis, electrical and pumper component. Hundreds of Master Technicians are standing by to help you train, troubleshoot and maintain any way you need. Via Skype. On the phone. Through e-mail. At your facility or ours.

Parts & Accessories

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Pierce Customer Service Contact Center

Phone: 1-888-974-3723 (a.k.a. 1-888-Y-PIERCE)
International Customers: 1-920-832-3534
Email: contactcenter@piercemfg.com

Online Parts Catalog*

*Login as Guest > Parts > Online Parts Catalogue

Maximum Vehicle Readiness
With over $5M and 500,000 square feet dedicated to inventory, Pierce stocks a robust parts supply that responds to every maintenance need for the life of the vehicle. Get a 24/7, vehicle-specific parts bill of material (BOM) with up-to-date stock parts and accessories.

Strong local inventory stocked through dealer warehouses
Extensive factory inventory distributed through Global Logistics Center
New and legacy parts/accessories
Product upgrades (e.g. Command Zone) with user training available
Backed by OEM-limited warranties
Custom accessory fabrications and graphics

Aftermarket Support Website
The same comprehensive factory support available to Pierce dealers is accessible by Pierce customers through a guest login. Pierceparts.com connects you to our:

Online Parts Catalog
Stock Parts Catalog
Component Catalogs
Legacy Parts Catalogs
Current Operator Manuals
Select Service Manual Groups
Service Training Information
Select Learning Modules

Parts Catalogs
Truck-specific parts catalogs, based on the BOM of the vehicle, feature:

Part numbers with full descriptions
A library of over 60,000 illustrations
Individual parts search for single items

Online Manuals

Operator Manuals

Operator manuals are available for the following Pierce products:

Custom Chassis (7 model-specific versions)
Commercial Chassis
Aerials (22 model-specific versions)
Foam Systems (12 model-specific versions)
Pump (2 model-specific versions)

Service Manuals
Truck-specific service manuals are available for registered users, based on the design configuration of the vehicle. Service manuals typically include information on the following (as applicable): troubleshooting, front axle/suspension, brakes, engine, tires, wheels, cab, electrical, air systems, plumbing, foam system, aerial device and more.