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Product Support

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Basic To Complex. High Quality. Mobile Support.

Regional Service Training Class Schedule

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Register Online Now!

Factory Direct Training
Choose a topic below, or customize your class. No matter where you are, we can make sure you have access to specific, hands-on training for your Pierce apparatus.

  • Electrical systems
  • Steering and suspension
  • Pump and foam systems
  • Aerial devices
  • Preventive maintenance 

 

Regional Training Locations
Come to an area below, or we will come to you. 

Appleton, WI>>

  • April 30 – May 4, 2018
  • June 4 – 8, 2018 
  • July 16 – 20, 2018 
  • August 6 – 10, 2018 
  • September 24 – 28, 2018 
  • October 15 – 19, 2018 
  • November 5 – 9, 2018 

Las Vegas, NV>>

  • April 9 – 13, 2018 

Master Technicians

Pierce dealers are your single-source experts for parts, training, warranties, and aftermarket service. No other fire apparatus manufacturer on the plant has a stronger, more committed dealer sales and support network.

Dealership Performance 
  • 24/7 warranty assistance
  • Chassis preventive maintenance
  • Coach repairs: Fabrication, assembly and paint
  • Communication system upgrades
  • Vehicle body remounts and reconditions
  • Mobile service unit fleet comes to you
  • Maintenance and operational training

Find A Dealer

Every. Working. Detail. Mastered. Our certified technicians know the intricacies of every last aerial, chassis, electrical and pumper component. Hundreds of Master Technicians are standing by to help you train, troubleshoot and maintain any way you need. Via Skype. On the phone. Through e-mail. At your facility or ours.

Parts & Accessories

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Pierce Customer Service Contact Center

Phone: 1-888-974-3723 (a.k.a. 1-888-Y-PIERCE)
International Customers: 1-920-832-3534
Email: contactcenter@piercemfg.com

 

Online Parts Catalog*

*Login as Guest > Parts > Online Parts Catalogue 

Maximum Vehicle Readiness
With over $5M and 500,000 square feet dedicated to inventory, Pierce stocks a robust parts supply that responds to every maintenance need for the life of the vehicle. Get a 24/7, vehicle-specific parts bill of material (BOM) with up-to-date stock parts and accessories.
  • Strong local inventory stocked through dealer warehouses
  • Extensive factory inventory distributed through Global Logistics Center
  • New and legacy parts/accessories
  • Product upgrades (e.g. Command Zone) with user training available
  • Backed by OEM-limited warranties
  • Custom accessory fabrications and graphics

Aftermarket Support Website
The same comprehensive factory support available to Pierce dealers is accessible by Pierce customers through a guest login. Pierceparts.com connects you to our:
  • Online Parts Catalog
  • Stock Parts Catalog
  • Component Catalogs
  • Legacy Parts Catalogs
  • Current Operator Manuals
  • Select Service Manual Groups
  • Service Training Information
  • Select Learning Modules
Parts Catalogs
Truck-specific parts catalogs, based on the BOM of the vehicle, feature:
  • Part numbers with full descriptions
  • A library of over 60,000 illustrations
  • Individual parts search for single items

Online Manuals

Operator Manuals

Operator manuals are available for the following Pierce products:

  • Custom Chassis (7 model-specific versions)
  • Commercial Chassis 
  • Aerials (22 model-specific versions)
  • Foam Systems (12 model-specific versions)
  • Pump (2 model-specific versions)

Service Manuals
Truck-specific service manuals are available for registered users, based on the design configuration of the vehicle. Service manuals typically include information on the following (as applicable): troubleshooting, front axle/suspension, brakes, engine, tires, wheels, cab, electrical, air systems, plumbing, foam system, aerial device and more.

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